Performance Pledges in 2011 and Achievements in 2010
Innovation and Technology Fund
Our Pledges in 2011 |
Achievements in 2010 |
| 1. To inform applicants the result of their applications under the University-Industry Collaboration Programme within 30 working days after receipt of full information |
100% |
| 2. To inform applicants the result of their applications under the Small Entrepreneur Research Assistance Programme within 50 working days after receipt of full information. | 95% |
Internship Programme (a new pledge in 2009)
Our Pledge in 2011 |
Achievement in 2010 |
| 1. To inform applicants of the result of their applications under the Internship Programme within 5 working days after receipt of full information |
83% |
Standards and Calibration Laboratory
Our Pledges in 2011 |
Achievements in 2010 |
| 1. To send out at least 90% of all quotations within 2 working days upon confirmation of calibration requirement |
100% |
| 2. To complete at least 90% of all calibration jobs within 13 working days upon receipt of customer equipment. |
100% |
Product Standards Information Bureau
Our Pledges in 2011 |
Achievements in 2010 |
| 1. To answer simple technical enquiries within 1 working day upon receipt of the enquiry (complicated technical enquiries especially those requiring input from overseas standards bodies will take longer) |
100% |
| 2. To provide quotation/response on sales of originals or copies of standards within 1 working day upon receipt of the request | 99% |
Hong Kong Accreditation Service
Our Pledges in 2011 |
Achievements in 2010 |
| 1. For applications for extension within an existing test category, inspection or certification field, 85% of applicants will receive the assessment report within 60 working days upon receipt of properly completed application and necessary documents. |
100%
|
| 2. For applications for extension within an existing test category, inspection or certification field, 85% of applicants will be granted accreditation within 14 working days from the date that all remedial actions are confirmed to be satisfactory. | 100% |
| 3. For new applications or applications for extension into a new category, inspection or certification field, 85% of applicants will have the advisory visit conducted within 21 working days upon receipt of properly completed application and necessary documents. |
100% |
| 4. For new applications or applications for extension into a new category, inspection or certification field, 85% of applicants will receive the assessment report within 76 working days from the date the applicant confirms readiness for formal assessment. | 100% |
| 5. For new applications or applications for extension into a new category, inspection or certification field, 85% of applicants will be granted accreditation within 14 working days from the date that all remedial actions are confirmed to be satisfactory. |
100% |
Our Pledges in 2011 |
Achievements in 2010 |
| 1. To issue an acknowledgement or an interim reply within 10 calendar days upon receiving a complaint | 100% |
| 2. To send a full reply to the complainant within 1 month upon receipt of the complaint (or a detailed explanation for complicated cases which cannot be fully addressed within 1 month) | 100% |
Further information about our services may be obtained in the following ways :
| Departmental homepage : | http://www.itc.gov.hk |
| Telephone : | 3655 5856 |
| E-mail : | enquiry@itc.gov.hk |
