Complaint

HKAS accredited laboratories, certification bodies and inspection bodies are required to have a formal complaints handling procedure. They are also required to inform HKAS if complaints relating to their accredited activities are not resolved satisfactorily within 60 days.

Users of accredited testing, calibration, certification and inspection services may also refer any complaint about such services directly to the HKAS Executive .

The role of HKAS Executive in handling complaints against accredited services is explained in this document. The document also explains the procedure for lodging such a complaint with HKAS Executive. It also provides hints on how customers can secure satisfaction in accredited services.