Frequently Asked Questions

1. General Information on Product Standards Information Bureau (PSIB)

1.1 What is PSIB?
1.2 Where is PSIB?
1.3 What are the office hours of PSIB?
1.4
1.5 What if I have suggestions on PSIB services?

2. Product Standards Library

2.1 What are the opening hours of the Library?
2.2 What standards are available in the Library?
2.3 What publications are available?
2.4 Can I borrow standards or publications from the Library?
2.5 Can I photocopy standards or publications in the Library?
2.6 How can I obtain more information on the Library?

3. Standards Sales Service

3.1 What kind of standards can I purchase through PSIB?
3.2 How can I buy standards?
3.3 Are there differences between buying originals and photocopies of standards?
3.4 What is the price for originals or photocopies of standards?
3.5 How can I pay for my order?
3.6 Do I have to collect the standards ordered in person?
3.7 How long does it normally take for standards ordered to arrive?
3.8 What are the performance pledges?

4. Technical Enquiry Service

4.1 What is the technical enquiry service provided by the Innovation and Technology Commission? How can I obtain this service?
4.2 How do I obtain ISO 9000 certificate?
4.3 What is the series of standards related to ISO 9000?
4.4 Can you provide information of companies which have already obtained ISO 9000 certificates?
4.5 What is the meaning of a "CE" label? Is "CE certification" applicable to Hong Kong?
4.6 Where can I buy EU directives?
4.7 What is the regulation concerning nickel content for jewellery and watches exported to the EU?
4.8 What is EU's import regulation for waste and packaging (94/62/EC)?
4.9 Is there any import regulation concerning food containers for EU?
4.10 What is the use of a CB certificate? How can I obtain a CB certificate for electrical products?
4.11 What is the "Green Dot / Gruener-Punkt" ? Is it an international label for packaging?
4.12 My client in the Netherlands wants me to prove that my products meet the cadmium requirements of that country. What is it?
4.13 What is the Oeko-Tex label? How can I obtain it?
4.14 My clients in USA request the PA registration number for stuffed toys? What is it? How can I obtain it?
4.15 What is UL mark? Must I put UL mark on products exporting to USA?
4.16 What are the requirements / standards concerning facial cream for Hong Kong?
4.17 What are the requirements and standards for electrical home appliances to be sold in Hong Kong?
4.18 Where can I access Hong Kong Law online?

5. International Activities on Standards and Conformance

5.1 Does Hong Kong participate in international activities on standards and conformance?
5.2 Where can I find information on international, regional or national standards bodies?
5.3 How can I obtain more information?

6. ISO Technical Committees

6.1 What are ISO Technical Committees and their work?
6.2 How do ISO Technical Committees concern me?
6.3 Can I participate in international standardisation activities?
 

1. General Information on Product Standards Information Bureau (PSIB)


1.1 What is PSIB?

PSIB is a section under the Quality Services Division of the Innovation and Technology Commission. We aim to provide manufacturers and exporters with the latest information on local and overseas standards and technical regulations through our Product Standards Library, Technical Enquiry Service and Standards Sales Service.


1.2 Where is PSIB?

We are located at 36/F, Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong.


1.3 What are the office hours of PSIB?

We are open from :
Monday through Friday 8:45 am - 12:30 pm; 1:30 pm - 6:00 pm
Closed on Saturdays, Sundays and public holidays.


1.4 How can I obtain more information on PSIB?

You are welcome to visit our office, contact us by phone at 2829 4820, by fax at 2824 1302 or by e-mail to psib@itc.gov.hk.


1.5 What if I have suggestions on PSIB services?

Your suggestions are always welcome. They can be sent to us by fax at 2824 1302 or e-mail to psib@itc.gov.hk.


2. Product Standards Library

2.1 What are the opening hours of the Library?

Opening hours of the Library are:
Monday through Friday 8:45 am - 12:30 pm; 1:30 pm - 6:00 pm
Closed on Saturdays, Sundays and Public Holidays.


2.2 What standards are available in the Library?

Product Standards Library contains the following standards:


2.3 What publications are available?

Standards catalogues, standards handbooks, overseas technical regulations, etc. are available.


2.4. Can I borrow standards or publications from the Library?

All materials available in the Library are for reference and not for loan. They can be read at the reading area of the Library.


2.5 Can I photocopy standards or publications in the Library?

Some of the standards and publications are available for sale in original and/or photocopy format with authorization given by the standards bodies concerned. For more details, please refer to the Guide to the Purchase of Standards.


2.6 How can I obtain more information on the Library?

You are welcome to visit our Library, contact us at tel. no. 2829 4820, fax no. 2824 1302 or e-mail: psib@itc.gov.hk for more information.


3. Standards Sales Service

3.1. What kind of standards can I purchase through PSIB?

PSIB provides sale service for the following overseas standards in original:

and the photocopy of following standards:

3.2 How can I buy standards?

As overseas standards are priced in foreign currency, you can first request a quotation of the standards you want by phone, fax, letter, e-mail or come to our office direct. Order can be placed by duly completing and returning the order form, a copy of which is attached to the quotation. Payment can be made by either cheque or EPS. For details of the arrangement, please click here.

3.3 Are there differences between buying originals and photocopies of standards?

The contents of original and photocopy of the standard are exactly the same. The major differences are only their prices, paper quality and delivery time. While photocopies can be ready for collection in two working days, original standards to be ordered overseas will take a longer delivery time. Please note that not all standards are available in photocopies and prices of photocopies are not necessarily lower than originals.

3.4 What is the price for originals or photocopies of standards?

Standards sales service is operated on a cost-recovery basis. In this regard, the prices of originals or photocopies of standards are calculated based on the prices charged by overseas standard bodies, plus our administrative overhead. The exact price for each order can be found on the quotation provided by us.

3.5 How can I pay for my order?

You could pay by cheque or EPS. Cash is not accepted.

3.6 Do I have to collect the standards ordered in person?

You can choose to receive the standards ordered by courier. However, you need to pay for the additional courier fee.

3.7 How long does it normally take for standards ordered to arrive?

Normally photocopies are ready for collection in two working days while originals in one to two weeks after the payment has been settled.

3.8 What are the performance pledges?
Purchase of Photocopies of Standards
Performance Target in
Clear Working Days
send a quotation to our customer after receiving an enquiry
1
make available photocopies of standards ordered after receiving an order
2

 

Purchase of Original of Standards
Performance Target in
Clear Working Days
send a quotation to our customer after receiving an enquiry
1
notify our customer of the exact amounts of payment for the standard(s) ordered after receiving confirmation from the overseas standardisation body
1
inform our customer of the arrival of the standards ordered after receiving the standard(s) from the overseas standardisation body
1


4. Technical Enquiry Service

4.1 What is the technical enquiry service provided by the Innovation and Technology Commission? How can I obtain this service?

The PSIB of the Innovation and Technology Commission offers a free technical enquiry service on overseas product standards, certification requirements, safety requirements and regulations. The service aims, as far as possible, to assist manufacturers and exporters in the understanding of the technical content of overseas product standards and requirements, and where appropriate, offer suggestions on ways to better enable a product to meet the requirements.

Manufacturers, exporters, and members of the public may make an enquiry via telephone (tel. no. 2829 4815), fax (fax no. 2824 1302), e-mail (e-mail address: psib@itc.gov.hk ) or by visiting our office on 36/F, Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong.

4.2. How do I obtain ISO 9000 certificate?

ISO 9000 is a family of international standards for quality management system. ISO 9000 certificate will be issued to company or organization which has been assessed to have attained such a standard by a Certification Body.

Here is a flow chart of the typical procedures for obtaining the ISO 9000 certificates.

4.3 What is the series of standards related to ISO 9000?

Here is the link to ISO 9000 family standards.

4.4 Can you provide information of companies which have already obtained ISO 9000 certificates?

Innovation and Technology Commission does not compile a list of companies which have obtained the ISO 9000 certificates. Those who want to verify the validity of the ISO 9000 certificate of a company or an organization should contact the relevant certificate issuing body directly.

4.5. What is the meaning of a "CE" label? Is "CE certification" applicable to Hong Kong?

"CE Label" or "CE Marking", is a marking which indicates a product has already fulfilled the minimum requirements of all the CE Marking Directives of the European Union (EU) at the time. It is a mandatory mark for many products to be sold on the EU market and it is often referred as the "Trade Passport to Europe" for products entering the EU market.

"CE certification" is only applicable to the 25 member states of the European Union (EU) including Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lativa, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, the United Kingdom and 3 European Free Trade Association (EFTA) member countries of Iceland, Norway and Switzerland. It is not applicable to Hong Kong.

Here is the link to the official website on CE Marking.

4.6. Where can I buy EU directives?

Here is the link for the portal to European Law. In the portal of European Law, ordering information can be found.

4.7. What is the regulation concerning nickel content for jewellery and watches exported to the EU?

The EU's European Parliament and Council Directive of 30 June 1994 amended for the 12th time Directive 76/769/EEC on the approximation of the laws, regulations and administrative provisions of the Member States relating to restrictions on the marketing and use of certain dangerous substances and preparations.

The consolidated directive for 76/769/EEC also contains the information of 94/27/EC and its amendment.

4.8. What is EU's import regulation for waste and packaging (94/62/EC)?

In order to eliminate or reduce the packaging waste and provide a high level of environmental protection, the European Parliament and the Council of European Union has adopted Directive 94/62/EC on package and packaging waste. The Directive lays down measures aimed at preventing the production of packaging waste, at reusing packaging material, at recycling and other forms of recovering packaging waste to reduce the final disposal of such waste.

Here is the link to the details of EU Directive 94/62/EC of 20 December 1994 on packaging and packaging waste.

 

4.9. Is there any import regulation concerning food containers for EU?

Commission Directive 2002/72/EC of 6 August 2002 relating to plastic materials and articles intended to come into contact with foodstuffs details the EU regulation covering food containers.

Here is the link to Commission Directive 2002/72/EC.

4.10 What is the use of a CB certificate? How can I obtain a CB certificate for electrical products?

CB Test Certificate and Test Report of electrical products are the test certificate and test report issued by National Certification Body (NCB) under the CB Scheme of IEC System for Conformity Testing and Certification of Electrical Equipment (IECEE). It will be recognized by the NCBs of other countries, with only additional tests for national deviations, if any, from the relevant international safety standard need to be carried out. The issue of the Certificate of Conformity depends on the result of these tests. The deviations of different member countries of the CB Scheme are published in CB Bulletins.

The CB scheme is of great assistance to manufacturers and exporters who want to market their electrical products in markets participating in the CB scheme and which therefore need national test marks. Bearing the CB certificate issued by any NCB and carrying out additional tests for national deviations (if any), manufacturers can claim their electrical products comply with requirements for different markets without repeating a full test for each market, hence saving time and reducing cost. Manufacturers may contact any NCB to apply for a CB certificate with application and sample tests.

4.11 What is the "Green Dot / Gruener-Punkt" ? Is it an international label for packaging?

"Green Dot / Gruener-Punkt" label is the German environmental protection mark which signifies the packaging of the product has fulfilled the Germany's Green Dot Program (Duales System of Duetschland) of packaging, recycling and waste reuse requirements. The "Green Dot / Gruener-Punkt" label is recognised in most European countries.

Here is the link to The official website containing detailed information on the Green Dot Program (Duales System of Duetschland).

4.12 My client in the Netherlands wants me to prove that my products meet the cadmium requirements of that country. What is it?

Cadmium is a highly toxic heavy metal. Improper disposal of cadmium will cause serious environmental pollution. The Dutch Government is highly attentive to the control of the use of cadmium. In 1999, it revised the Cadmium Decree, which is applicable to most products importing to the Netherlands.

Please click here to view the content of the Dutch Cadmium Decree.

4.13 What is the Oeko-Tex label? How can I obtain it?

Textile products certified according to Oeko-Tex Standard 100 can be marked with a label. The label of Oeko-Tex Standard 100 is an internationally registered mark ® and patented. It can only be used if an Oeko-Tex institute grants the authorization.

Manufacturers and exporters may select the Oeko-Tex institutes associated with the International Society for Research and Testing in Textile Technology (Oeko-Tex) for the application of Oeko-Tex label. The list of Oeko-Tex institutes appears in the Oeko-Tex official website.

The following examples illustrate single and multiple language labels. These labels are available in different language variations :

Single Language Label Multiple Language Label
4.14 My clients in USA request the PA registration number for stuffed toys? What is it? How can I obtain it?

There are stuffed toys licensing and labeling laws in some states of US like Pennsylvania, Massachusetts and Ohio. Stuffed toys sold in these states have to meet the requirements of the relevant state laws. The licensing authorities of these states will assign registration numbers to manufacturers for their stuffed toys. The registration numbers assigned to stuffed toy manufacturers by Pennsylvania licensing authorities are preceded by the abbreviations "REG.NO.PA"

The link to PA Registration Number for stuffed toys.

4.15 What is UL mark? Must I put UL mark on products exporting to USA?

Here is the link concerning the information of UL Mark.

UL Mark is not mandated by the US Government for products exporting to USA. However, due to local market pressure, products not bearing the UL Marks may not be insured. Hence, manufacturers and suppliers are usually requested by buyers in the US to supply products bearing with UL Marks.

4.16. What are the requirements / standards concerning facial cream for Hong Kong?

The safety of facial cream sold in Hong Kong is regulated by the Consumer Goods Safety Ordinance, Cap. 456, Laws of Hong Kong.

At present, there are no safety standards stipulated in the Ordinance. Consumer goods complying with the General Safety Requirement as defined in section 4 of the Ordinance, such as testing against relevant international standards or well recognized national standards with passed results are considered to be reasonably safe. Besides, the bilingual safety warning or caution for consumer goods should also be complied with.

According to the Consumer Protection Circular No 1/2003 issued by the Customs and Excise Department, complying with the requirements of either one of the following standards would very likely be considered as having satisfied the "General Safety Requirement" :

 

 

4.17 What are the requirements and standards for electrical home appliances to be sold in Hong Kong?

Electrical products designed for household use and supplied in Hong Kong have to comply with the Electrical Products (Safety) Regulation under Section 59 of the Electricity Ordinance, Hong Kong Law Cap 406. Detailed information can be found in the Guidance Notes for Electrical Products (Safety) Regulation (2001 Edition) published by EMSD.

4.18 Where can I access Hong Kong Law online?

Here is the link to the website Bilingual Laws Information System - provided by Department of Justice, Hong Kong Special Administrative Region.


5. International Activities on Standards and Conformance

5.1 Does Hong Kong participate in international activities on standards and conformance?

Hong Kong participates in a number of international/regional fora on standards and conformance, including:

Representative of Hong Kong Fora
Customs and Excise Department
Asia-Pacific Legal Metrology Forum (APLMF)
International Organisation of Legal Metrology (OIML)(Correspondent member)
Hong Kong Accreditation Service, Innovation and Technology Commission Asia-Pacific Laboratory Accreditation Cooperation (APLAC)
International Accreditation Forum (IAF)
International Laboratory Accreditation Cooperation (ILAC)
Pacific Accreditation Cooperation (PAC)
Product Standards Information Bureau, Innovation and Technology Commission APEC Sub-Committee on Standards and Conformance (APEC SCSC)
International Organisation for Standardisation (ISO)(Correspondent member)
Pacific Area Standards Congress (PASC)
Standards and Calibration Laboratory, Innovation and Technology Commission Asia-Pacific Metrology Program (APMP)
General Conference on Weights and Measures (CGPM) of the Metre Convention (Associate)

In addition, the Office of the Communications Authority also sends its officers to attend meetings of the International Telecommunications Union (ITU).

Through participation in the above fora, the Hong Kong Accreditation Service has concluded a number of Mutual Recognition Arrangements (MRAs), with a view to achieving global recognition of conformity assessment results. For details about MRA, please click here. The Standards and Calibration Laboratory is also a signatory of the BIPM Global MRA.


5.2 Where can I find information on international, regional or national standards bodies?

A list of international, regional and national standards bodies with their hyperlinks can be found at the "International and National Standards Organisations " page.

5.3 How can I obtain more information?

You are welcome to call us at 2829 4820, contact us by fax at 2824 1302 or e-mail to psib@itc.gov.hk.


6. ISO Technical Committees

6.1 What are ISO Technical Committees and their work?

ISO Technical Committees, together with their sub-committees and working groups, are responsible for developing the ISO standards. In these committees, qualified representatives of industry, research institutes, government authorities, consumer bodies and international organisations from all over the world come together as equal partners in the resolution of global standards problems. Some 30 000 experts participate in meetings each year.

6.2 How do ISO Technical Committees concern me?

ISO Technical Committees provide an opportunity for standards users to participate in the international standardisation process. Through contributing to the work from the users' point of view, standards users can keep themselves abreast of the latest development in international standards and related activities.

6.3 Can I participate in international standardisation activities?

We appeal to interested parties from the trade, industry and research and development fields to take part in the development work of international standards for their industry and own benefits. The PSIB nominates interested representatives to participate in ISO technical committees to take part in the development work of international standards. To know more, please click here.