Performance Pledges

Performance Pledges in 2020 and Achievements in 2019

Research Talent Hub

Our Pledge in 2020 Achievement in 2019
1. To inform applicants of the result of their applications within 5 working days after receipt of full information by the Innovation and Technology Commission under the Research Talent Hub for R&D projects funded by the Innovation and Technology Fund and from incubatees and innovation and technology tenants of the Hong Kong Science & Technology Parks Corporation and Hong Kong Cyberport Management Company Limited 100%#
2. To inform applicants of the result of their applications within 20 working days after receipt of full information under the Research Talent Hub from companies outside the Hong Kong Science Park and Cyberport Not Applicable

# The achievement in 2019 is only applicable to Researcher Programme applications pertaining to projects funded by the Innovation and Technology Fund

Technology Voucher Programme

Our Pledge in 2020 Achievement in 2019
1. (Applications received from 1 April 2020 onwards) To make available assessment result of a Technology Voucher Programme application within 60 working days upon receipt of full information including necessary supporting documents from the applicant. Not Applicable
1. (Final project reports received from 1 April 2020 onwards) To make available assessment result of a final report of an approved Technology Voucher Programme project within 60 working days upon receipt of full information including necessary supporting documents from the applicant. Not Applicable

Standards and Calibration Laboratory

Our Pledge in 2020 Achievement in 2019
1. To send out at least 90% of all quotations within 2 working days upon confirmation of calibration requirement 100%
2. To complete at least 90% of all calibration jobs within 13 working days upon receipt of customer equipment. 100%

Product Standards Information Bureau

Our Pledge in 2020 Achievement in 2019
1. To answer simple technical enquiries within 1 working day upon receipt of the enquiry (complicated technical enquiries especially those requiring input from overseas standards bodies will take longer) 100%
2. To provide quotation/response on sales of originals or copies of standards within 1 working day upon receipt of the request 100%

Hong Kong Accreditation Service

Our Pledge in 2020 Achievement in 2019
1. For applications for extension within an existing test category, inspection or certification field, 85% of applicants will receive the assessment report within 60 working days upon receipt of properly completed application and necessary documents. 100%
2. For applications for extension within an existing test category, inspection or certification field, 85% of applicants will be granted accreditation within 14 working days from the date that all remedial actions are confirmed to be satisfactory. 100%
3. For new applications or applications for extension into a new category, inspection or certification field, 85% of applicants will have the preliminary visit conducted within 21 working days upon receipt of properly completed application and necessary documents. 100%
4. For new applications or applications for extension into a new category, inspection or certification field, 85% of applicants will receive the assessment report within 76 working days from the date the applicant confirms readiness for formal assessment. 100%
5. For new applications or applications for extension into a new category, inspection or certification field, 85% of applicants will be granted accreditation within 14 working days from the date that all remedial actions are confirmed to be satisfactory. 100%

Complaints Handling

Our Pledge in 2020 Achievement in 2019
1. To issue an acknowledgement or an interim reply within 10 calendar days upon receiving a complaint 100%
2. To send a full reply to the complainant within 1 month upon receipt of the complaint (or a detailed explanation for complicated cases which cannot be fully addressed within 1 month) 100%