Performance Pledges

Our Pledge in 2023	Achievement in 2022
1. To inform applicants of the result of their applications within 5 working days upon receipt of full information by the Innovation and Technology Commission under the Research Talent Hub for R&D projects funded by the Innovation and Technology Fund and from incubatees and innovation and technology tenants of the Hong Kong Science & Technology Parks Corporation and Hong Kong Cyberport Management Company Limited	99.6%
2. To inform applicants of the result of their applications within 20 working days upon receipt of full information under the Research Talent Hub from companies outside the Hong Kong Science Park and Cyberport	100%

Our Pledge in 2023	Achievement in 2022
1. To make available assessment result of a Technology Voucher Programme application within 60 working days upon receipt of full information including necessary supporting documents from the applicant	98%
2. To make available assessment result of a final report of an approved Technology Voucher Programme project within 60 working days upon receipt of full information including necessary supporting documents from the applicant	90%
3. To disburse the final payment of a Technology Voucher Programme project within 20 working days upon approval of the final project report and receipt of necessary information in relation to disbursement from the applicant.	Not applicable*

* Performance pledge for the service is newly introduced in 2023.

Our Pledge in 2023	Achievement in 2022
1. To make available assessment result of a Research and Development Cash Rebate Scheme application within 30 working days upon receipt of full information including necessary supporting documents from the applicant and the research institution	Not applicable*

* Performance pledge for the service is newly introduced in 2023.

Our Pledge in 2023	Achievement in 2022
1. To process 95% of technical enquiries on product standards within 1 working day	100%
2. To process quotation on standards within 1 working day	100%
3. To process orders for licensed reproduction of standards within 2 working days	98%

Our Pledge in 2023	Achievement in 2022
1. To issue 97% of quotations for calibration services within 2 working days upon confirmation of calibration requirement	100%
2. To complete 95% of calibration of equipment within 13 working days	100%

Our Pledge in 2023	Achievement in 2022
1. To issue 90% of letters for confirming accreditation assessments within 4 working days	100%
2. To publish updated information of 90% of accredited organisations on website within 4 working days	100%

Our Pledge in 2023	Achievement in 2022
1. To issue an acknowledgement or an interim reply within 10 calendar days upon receiving a complaint	100%
2. To send a full reply to the complainant within 1 month upon receipt of the complaint (or a detailed explanation for complicated cases which cannot be fully addressed within 1 month)	100%